Playacar Palace Hotel Playa del Carmen, Playa del Carmen ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

Fraccionamiento Playacar, Bahia Del Espiritu Santo, Playa del Carmen, Mexico, 77710

Playacar Palace is a 5-star all-inclusive resort catering to couples, families, and groups. This beachfront hotel features a range of dining options and leisure activities beside the turquoise waters and white sands.

Rooms & Amenities

The 208 guest rooms at Playacar Palace include hydro massage baths for two and views of the ocean or resort grounds. Each room is equipped with a flat-screen LCD TV, minibar, air conditioning, and free Wi-Fi.

Dining & Amenities

Dining options at the Palace include multiple gourmet restaurants that serve international cuisine and local specialties. Guests can enjoy 24-hour room service and a range of selective desserts prepared by renowned pastry chefs.

Leisure & Entertainment

Guests can relax at the resort's spa or take advantage of various recreational activities. The property offers premium entertainment options and is designed with family-friendly areas.

Local Area & Transportation

Nearby attractions include Coco Bongo (0.9 miles) and the Paseo del Carmen Shopping Mall (0.1 miles). Playacar Palace is conveniently located just minutes from the ADO Tourist Terminal and Playa del Carmen airport.

“The hotel is nestled right next to the ferry terminal, making it super convenient for day trips to Cozumel and easy access to lively 5th Avenue.”view full review

View resort on map

“An outstanding resort with exceptional dining experiences!” view full review

Top location:Highly rated by recent guests(9.6)

Check-in/Check-out

from 15:00-23:59

until 12 pm

Amenities

Private parking is possible on site for free.

Wireless internet is available in the entire hotel for free.

Other information

At the hotel Playacar Palace guests are invited to a full breakfast served for free.

There are no extra beds provided in a room.

Pets are not allowed.

English, Spanish, Portuguese

Number of floors:5

Number of rooms:208

Former name

Playacar Palace Wyndham Grand Resort

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe King Suite

Max:

2 persons

520 sq. feet

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

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Superior Oceanfront King Suite

Max:

4 persons

520 sq. feet

Bed options:

1 King Size Bed

Shower

Coffee machine

room details

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Superior Deluxe Room

Max:

4 persons

520 sq. feet

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Explore a range of transportation options for your spa getaway

City Center

Playa del Carmen3300 ft

Airports

Aeropuerto de Playa del Carmen (PCM)1700 ft

Cancun (CUN) 35.6 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Heavenly Spa Experience!

The spa at Playacar Palace was absolutely luxurious! We indulged in the couples golden package, which lasted 3.5 hours of pure relaxation. Our therapists, Nancy and Mercedes, made sure we were comfortable every minute and truly provided an lovely experience. It felt like a slice of heaven!

Ed42. USA, 2024-03-15Read full review on

Delicious Dining Experience!

The dining at Playacar Palace was simply really good. We had a amazing meal at Bocelli Italian Restaurant where our waiter, Ricardo, went above and beyond to ensure we were happy. He even sourced a specific bottle of wine for us! The food was consistently excellent across all restaurants.

Ron77. Canada, 2024-05-01Read full review on

Stunning Ocean Front Suite!

We stayed in a sand suite, which was a walk-in, ocean-front room. The view was amazing and the amenities were great. The bed was incredibly comfortable, and there were thoughtful touches like bathrobes and slippers. It made our stay feel indulgent.

Steve12. UK, 2024-07-20Read full review on

Great Kids' Experience!

The Kids' Club was fantastic! Our children had the time of their lives with daily activities led by friendly staff like Xiomara and Nallely. They loved the crafts and playtime, which allowed us to enjoy some adult time knowing they were in good hands.

Joseph58. Australia, 2024-09-10Read full review on

What’s included

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Elevator
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness center
Diving
Pool tables

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Babysitting/Child services
Board games
Children's menu
Children's play area
Kids club

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Entertainment
Sun terrace
Leisure/ TV room
Spa & wellness center
Solarium
Jacuzzi
Pedicure
Manicure
Beauty treatment
Massage
Open-air bath
Public Bath
Make up services

Room features

Air conditioning
Heating
Mini-bar
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Location

Fraccionamiento Playacar, Bahia Del Espiritu Santo, Playa del Carmen, Mexico, 77710

Map view

Fraccionamiento Playacar, Bahia Del Espiritu Santo, Playa del Carmen, Mexico, 77710

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

3200 ft

Mall

Quinta Alegria Shopping Mall

4700 ft

Museums

Museo Frida Kahlo Playa Del Carmen

2900 ft

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

2200 ft

Museums

3D Museum of Wonders

4600 ft

Church

Nuestra Senora del Carmen Catholic Church

4200 ft

Night club

Coco Bongo

4600 ft

Avenue With 14 Street 5a Downtown

Corazon de Mexico

3300 ft

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

4000 ft

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

4200 ft

Beach

Playacar

4600 ft

Gallery

Riviera Art Gallery

4500 ft

Aquarium

Aquarium Beach

3900 ft

Calle Carretera Federal 109

Cenote Carwash

4500 ft

Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras

Bel Air Animal Park

4500 ft

Night club

Club 01

2400 ft

Nearby

Zona Arqueologica Playa del Carmen

1000 ft

Av. Benito Juárez

Los Fundadores Park

1500 ft

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

900 ft

5ta Avenida

Galeria de Arte 5ta Avenida

1500 ft

5th Avenue 4th and 6th Streets

Sun Jaguar

1700 ft

Mall

Paseo del Carmen Shopping Mall

500 ft

Spa Center

Ferry Cozumel

800 ft

Mall

Plaza Antigua

500 ft

Av Benito Juárez 251

Portal Maya

1500 ft

Beach

INTI Beach

1900 ft

15 Avenida Nte

Parque, Portal Maya

1400 ft

Amusement Park

Skydive Playa

1200 ft

Playacar

Xaman Ha Ruins

1000 ft

Shopping Area

Centro Playa del Carmen

900 ft

Restaurants

Los Rancheros Mole

1000 ft

Calle 1ra. Sur entre

Sushi-Itto

700 ft

Plaza Paseo de Carmen

Viva Margarita Bar

800 ft

Av 10 Nte Con 1ra Sur Paseo del Carmen Mall Shop

Los Aguachiles Av. 10

600 ft

Av. 10 Plaza Paraiso

El Bodegon Criollo

600 ft

Calle 3bis Sur esquina Avenida 10

HC de Monterrey at Calle 1

1400 ft

Calle 1 Between Aves. 20 and 25

Los Chilakiles

900 ft

Av. 10 Entre Calle 8 y Calle 10 Mercado Paseo Del Carmen

La Coronela Playa

1200 ft

1st Stree South Between 5th & 10th Av 1rs Stree South Between 5th & 10th Avenue

Reviews and Ratings <br />

Feedback from previous guests about their experience.

84%

loved the resort and would return for another relaxing stay

Outstanding service

Modern amenities

Awkward tub placement

Inconsistent dining experiences

8.4/10

Great

Rooms

8.8

Location

9.6

Service

9.8

Dining

7.6

5/5 based on 2058 reviews

#24 of 331 hotels in Playa del Carmen based on Tripadvisor

Leo

United Kingdom, February 2025

7.8/10

I had a phenomenal stay at the resort, with beautiful surroundings and a truly welcoming vibe from the staff. The rooms were immaculate, offering a very comfortable stay, while the dining options were generally good, although I wished there were a bit more variety. The staff's attentiveness really stood out, making my experience enjoyable from start to finish. However, some maintenance issues in the rooms did detract from the overall experience.

Rooms

7.0

The room was very clean and comfortable, though I encountered a few maintenance issues like a running toilet and some chipped fixtures.

Service

9.0

From the moment I arrived, the staff was incredibly attentive, providing fantastic service throughout my stay.

Location

8.0

The resort's location is lovely, with easy access to nearby attractions and a beautiful beach.

Dining

7.0

The food was generally excellent, particularly at the café and restaurants, though I'd like to see more diverse options.

Facilities

8.0

The pool area was well-kept, and the amenities were nice, contributing to a pleasant atmosphere.

Michael

United Kingdom, November 2024

9.4/10

My stay at the Playacar Palace was absolutely incredible! The service from staff members like Gaby, Isabel, and Porfirio made us feel truly special throughout our holiday. The location is perfect for exploring, as it’s conveniently close to Fifth Avenue. Although the buffet could have offered a bit more variety, the food quality was excellent. Overall, it was a fantastic experience with some minor areas for improvement.

Rooms

10.0

We had a partial ocean view room that was very clean and well-appointed, making it perfect for our stay.

Service

10.0

The service was exceptional, with staff being extremely pleasant and helpful. Gaby and Isabel stood out with their attentiveness, making us feel like valued guests.

Location

10.0

The location is fantastic, right next to Fifth Avenue, making it easy to explore local shops and restaurants.

Dining

8.0

Dining was enjoyable, with some standout meals, but I wish there had been a bit more variety in the buffet offerings.

Facilities

9.0

The facilities were well-maintained, including the pool and spa areas, contributing to a relaxing atmosphere.

Lily

United Kingdom, November 2024

9.4/10

We had an exceptional stay at Playacar Palace, where everything from the room to the staff made us feel like VIPs. The location is perfect, just a stroll away from Playa del Carmen, and the beach is beautiful. The service was outstanding, especially with staff going above and beyond to accommodate our needs. However, there were some minor concerns with limited dining variety during our week-long stay.

Rooms

10.0

The rooms were clean and very comfortable, featuring good quality linens and a nice balcony.

Service

10.0

The staff were incredibly attentive and welcoming, making our experience truly special.

Location

10.0

The hotel is conveniently located close to Playa del Carmen and right next to the beach, making it easy to explore.

Dining

8.0

While the meals were great with many delicious options, I would have loved to see a bit more variety throughout the week.

Facilities

9.0

The pool and beach areas were clean and enjoyable, providing a great space to relax.

Logan

United Kingdom, November 2024

8.8/10

Our stay at Playacar Palace was absolutely delightful! With clean and spacious rooms that offered beautiful ocean views, we really felt at home. The staff provided exceptional service, constantly ensuring our needs were met. While the dining options were good, they could use a bit more variety to elevate the experience. The location was perfect, allowing us easy access to lively downtown Playa del Carmen and the serene beach. Overall, a wonderful and relaxing getaway with a few minor areas for improvement.

Rooms

8.0

The rooms were spacious and clean, with stunning ocean views, although the jetted tub's placement felt slightly awkward near the balcony door.

Service

10.0

Service was outstanding, with Dionicio and Edgar providing prompt coffee and drinks while the staff genuinely cared about making our stay memorable.

Location

10.0

The location was fantastic, just a short walk to the ferry to Cozumel and lively Fifth Avenue, making it super convenient for exploring.

Dining

7.0

Dining was enjoyable with tasty options, but more variety throughout the week would be appreciated.

Facilities

9.0

The pool area was well-maintained and a great spot to relax, complete with attentive poolside service.

Riley

United Kingdom, September 2024

9.2/10

My stay at Playacar Palace was absolutely delightful! The resort has a warm, welcoming vibe with excellent service that made us feel special. Not only were the rooms modern and comfortable, but the pool area was also inviting and well-kept. The dining experience was generally great, although there were a few dishes that didn’t wow us. Overall, it's a fantastic value for the quality of service and amenities provided.

Rooms

9.0

The rooms were modern, well-furnished, and stocked daily. They were clean and comfortable, though I found the jetted tub's placement a bit awkward.

Service

10.0

The service was outstanding, with staff members going out of their way to ensure our comfort and satisfaction. Edar kept our drinks perfectly filled!

Location

10.0

The location was brilliant, just a short walk to the ferry for Cozumel and very close to Fifth Avenue, making it convenient for shopping and sightseeing.

Dining

8.0

Dining was enjoyable with excellent options across different restaurants. However, a few meals didn’t meet the high expectations set by others.

Facilities

9.0

The facilities were well-maintained, especially the pool area, which was perfect for relaxation. There are plenty of amenities to keep guests entertained.

Outstanding service

Awkward tub placement